Conflict in the workplace is one of the few guarantees in life, as passionate people with diverse perspectives interact in a high pressure environment. When harnessed effectively, conflicts are powerful, constructive forces that can catalyze an organization’s success. However, if allowed to spin out of control, conflicts can be block or slow down your team.
Despite that fact that most of us manage conflicts on a regular basis, we rarely get any formal training on the subject. Most of the time, we respond to conflicts based on habit, with little insight into what styles we over-use or under- use and why. So, we just "wing it", with mixed results. If we are lucky, we can generate the desired outcome. Otherwise, the collateral damage can exceed the benefits, making us wish we had left things alone.
The TKI
The TKI, or the Thomas Kilmann Conflict Mode Instrument is the world's best selling conflict resolution assessment , with more than 6 million copies sold over the last 30 years. The TKI provides a pragmatic, non-emotional, step by step frame- work to steering conflicts in the desired direction. It helps us realize that we can choose from five available styles when faced with a conflict, and points out which styles we tend to over-use or under-use. Understanding the pros and cons of each style helps us select and implement the appropriate style based on the situation.
The workshop is offered in on-site as well as on-line formats.
Contact Us to learn more or attend a free 60 minute presentation on-line or on-site.
Upcoming Workshops-
When: Contact Us to schedule a customized workshop for you!
Testimonials "This seminar provides a very practical approach to resolving conflicts. It gives you the tools to reduce stress and handle conflicts in a constructive manner. As a result of these sessions I have become more self aware of my conflict resolution style and have been able to make changes to approach conflicts in my professional and personal life in a more constructive and healthy manner"
"The conflict management webinars taught me a few things. I try to approach every interaction with co-workers more objectively, try not to take a position and remind others if I find them doing that. It works."
"(This workshop has helped me) apply the different conflict resolution styles depending on the situation rather than reacting and applying the same style by force of habit."
• Learn the five styles of Conflict Resolution and understand when to select each style.
• Get a customized report identifying the conflict resolution styles you over-use and under-use.
• Practice using the 'SmoothApps Eight Step Approach To Conflict Resolution' - a practical way to maximize the benefits and minimize the damage from conflicts.
• Attend a 45 minute 1x1 interpretive session to apply lessons to challenging conflicts you are facing.
• Attend Two follow up sessions, 30 and 60 days after completing the workshop to keep the lessons alive.
P.O. Box 977 Allen, Tx-75013, USA Phone: (214) 785-5570 E-Mail Us
